Thanks for contacting us. We try and respond to all queries and comments within 24 hours. IMPORTANT! YOU MAY WANT TO CHECK YOUR "SPAM" OR "JUNK" EMAIL FOLDERS IF YOU DON'T HEAR FROM US WITHIN 24 HOURS EVEN WHEN SEVERAL EMAILS HAVE ALREADY BEEN EXCHANGED. INTERNET SERVICE PROVIDERS ARE AGGRESSIVELY WORKING TO REDUCE SPAM. AS A RESULT, SOME LEGITIMATE MAIL IS ALSO TAGGED AND EITHER BLOCKED OR PUT INTO SPAM / JUNK FOLDER.